Privacy Policy

We collect only what is needed to help you — and we never sell your information. Depending on how you use ACN, this may include:

• Name, contact details, and date of birth
• Household and income information (only when required to check eligibility)
• Program preferences or assistance requests

We do not collect unnecessary data, and we do not sell personal information to anyone.

We use your information to ensure that seniors participating in our community programs receive the services and assistance they need. This may include:

• Determining eligibility for programs (e.g., SNAP, SLMB, Medicaid, ACA, ANCHOR, PAAD, or others)
• Completing referrals to appropriate programs or services
• Following up on applications and providing status updates
• Providing membership services you subscribe to, such as renewal tracking and eligibility reviews
• Improving service quality through optional client feedback

Applying for and renewing benefits with ACN is always free. Membership is a separate, optional way to join ACN — much like joining a community — that unlocks ongoing services. If you choose to become a member, payments are processed securely by our third-party payment processor, Stripe. We do not store your full card details. You can cancel your membership at any time; see our Terms of Service for billing and cancellation details.

When you provide your phone number and consent to receive text messages, we use your phone number solely to communicate with you about your case and account. We do not share your phone number with third parties for marketing purposes. You may opt out at any time by replying STOP. Message and data rates may apply, and message frequency varies based on your account activity.

By submitting your information, you agree that ACN may contact you by phone, text, or email regarding your application, benefits, or membership. You may opt out at any time. You also authorize ACN to share necessary information with trusted program partners solely to process your request.

To provide benefit monitoring and wellness support, ACN uses a suite of automated intelligence systems, including our digital assistant “David AI.” What this means for you:

• Identification: Any call or message initiated by our AI technology clearly identifies itself as an automated assistant at the start of the interaction.
• Purpose: These systems are used strictly for non-sales outreach, such as verifying eligibility, conducting wellness check-ins, and providing application status updates.
• Human oversight: Our AI tools are assistants, not replacements. Every automated check-in is monitored by a human Care Coordinator who steps in when needed.
• Your control: You may opt out of AI-led communications at any time and request a “Human-Only” service track.

• We share information only with verified partners (state programs, nonprofit agencies, or licensed professionals) when necessary to process your request, under strict data-protection agreements.
• We may receive a service or referral fee for connecting you to an approved partner.
• Your personal information is never sold.

We use encryption and security best practices to protect your information, and we comply with all applicable laws. Data is stored only as long as necessary to fulfill your request.

You stay in control of your information. You have the right to:

• Access and review your information
• Request correction or removal of incorrect data
• Withdraw consent at any time

To make a request, contact us at support@acncares.com.

A Caring Nourishment (ACN) is a registered New Jersey limited liability company in good standing with the NJ Division of Revenue. Any official party requiring verification may confirm our status directly via the State's portal: Verify via NJ Business Search.

If you have any questions about this policy or how we handle your data, contact our team at:

• Email: support@acncares.com
• Website: acncares.com